Grievance Redressal Policy

Investment in the stock market is subject to market risk, we DO NOT offer any guaranteed profit services or Fixed Returns Services. We DO NOT provide any assurance or guarantee of profit or returns with any of our services. Trading in the Stock Market may result in Partial or Complete loss of Gains as well as Initial Capital. Before taking our Research Alerts Services &amp; any services of SM Research firm, Clients should read carefully the Disclaimer, Legal disclaimer, terms and conditions, refund policy and other policies of our company. We do not provide any recommendation or any services through Telegram/ Instagram/Etc . We DO NOT accept payment of Research Alerts Service fee in any personal or Individual bank account, all payments made should be done in SM Research current account only..

Investing and Trading in stock market is risky. It Involves both profit and loss, Due to leverage both profit and loss are exaggerated, our research service gives research alerts for trading ideas in which both target and stop loss is mentioned, however execution of trade is solely the responsibility of the client. We DO NOT provide any trade execution services. All our research alerts are to be considered only as a reference tool and clients should not consider our research alerts as Personal Investment/Trading Advice in any condition. We DO NOT take any responsibility for any losses that the User may incur.

Disclosures with respect to Research Services

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at sales@thesmresearch.com.
Alternatively, the Investor may call on +91 8425837750.
The client can expect a reply within 14 days of approaching the Research Analyst.
In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/dashboard or may also write to the office of SEBI.
If the client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal. https://smartodr.in/intermediary/login

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Shweta Shelar	A G Shed, Floor GRD, 38 Krishna Kripa, Dadar West, Gokhale Road, Mumbai, Maharashtra, 400028	8425837750	sales@thesmresearch.com	9 AM to 6 PM
Head of Customer Care	Anjali Soni	A G Shed, Floor GRD, 38 Krishna Kripa, Dadar West, Gokhale Road, Mumbai, Maharashtra, 400028	8425837750	compliance@thesmresearch.com	9 AM to 6 PM
Compliance Officer	Anjali Soni	A G Shed, Floor GRD, 38 Krishna Kripa, Dadar West, Gokhale Road, Mumbai, Maharashtra, 400028	8425837750	compliance@thesmresearch.com	9 AM to 6 PM
CEO	Sidesh Pednekar	A G Shed, Floor GRD, 38 Krishna Kripa, Dadar West, Gokhale Road, Mumbai, Maharashtra, 400028	8657885461	compliance@thesmresearch.com	9 AM to 6 PM
Principal Officer	Sidesh Pednekar	A G Shed, Floor GRD, 38 Krishna Kripa, Dadar West, Gokhale Road, Mumbai, Maharashtra, 400028	8657885461	compliance@thesmresearch.com	9 AM to 6 PM

Further, in the absence of the website, such IA/RA shall display the matrix in all their offices and send emails containing the matrix to their clients.

In the absence of website:

a) For new clients onboarded, enlisted IAs and RAs shall send an email containing the above matrix within seven days of on-boarding.
b) For existing clients, enlisted IAs and RAs shall send the above matrix through email by January 03, 2025.

All the IAs and RAs are advised to take a note of the same and ensure compliance.

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